Kagura House | House in Yuzawa

6.6 (22 Reviews) |   1 Bedroom  1 Bathroom
Yuzawa House | Kagura House

1 Bedroom House in Yuzawa

While you're here, you can enjoy all the comforts of home and more, including free WiFi and a flat-screen TV, as well as a coffee/tea maker and heating. Other amenities include towels, an electric kettle, and luggage storage.

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Amenities

Parking
TV
Security/Safety
Bedding/Linens
Skiing
Fireplace/Heating
Guest Services
Child Friendly
Internet
Kitchen

Policies

Check-in
Check-in start time: 3 pm; check-in end time: 9 pm contactless check-in available late check-in subject to availability minimum check-in age: 18
Check-out
Check-out before 10 am contactless check-out available
Child Policy
Children are welcome. kids stay free! up to 14 children 3 years old and younger stay free when using existing bedding.
Payment Policy
Self parking fee: jpy 500 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Pets not allowed

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a cash deposit may be required at check-in for incidental charges safety features at this property include a fire extinguisher and a smoke detector special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts cash

Reviews

Daniel
Jan 29, 2025 01:06:52 AM
Review Score:   4
Summary: Hotel is okay from a room/cleaniness. Check-in was a problem with both hotels.com and the actual check-in. Hotels.com doesn't handle international travel well as they didn't put in that the room we chose was double occupancy. It's not in our receipt which is telling me that it probably got lost in the email to the hotel. It's in the app but apparently that wasn't relayed to the hotel. When we checked in, the reception said it was for single occupancy although we paid the double rate already which is a hotels.com issue. The other issue is the reception person didn't actually speak Japanese in Japan. He had to go through an auto-interpreting device to speak to us in Japanese which is weird because you expect the hotel to speak the native language of the country. It would been fine if they don't speak English but not being able to greet us in Japanese and deal with issues in Japanese in Japan is a problem.
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