Shangri-La Tokyo | Hotel in Tokyo

| 9.2 (329 Reviews) | Pet Friendly 9 Bathrooms 36 Guests

Hotel in Marunouchi, Tokyo

Facing the Imperial Palace, the luxurious Shangri-La Tokyo is conveniently located right next to JR Tokyo Station. Aside from a 20-yard heated indoor pool and a spa, the hotel also provides restaurants and a lobby lounge. Shangri-La Tokyo is a 2-minute walk from Otemachi Subway Station (Tozai Line, Exit B7) and a 3-minute walk from Nihonbashi Subway Station (Ginza Line, Exit A3). Via the Narita Express Train, it is an hour's journey from Narita Airport, while Haneda Airport is 30 minutes by car. The hotel staff can pick up guests from the Tokyo Station's platforms with an advance request. Occupying the top 11 floors of Marunouchi Trust Tower Main building, the elegant and spacious rooms feature floor-to-ceiling windows with city or bay views overlooking the Imperial Palace, Tokyo Sky Tree and Mount Fuji on clear days. All come with a flat-screen TV with pay-per-view channels, DVD player, BOSE sound systems and an private bathroom. A mini-bar and coffee machine are offered. Using various Asian techniques, CHI, The Spa at Shangri-La provides a range of treatments and relaxing massages. The Health Club has modern gym equipment featuring a heated swimming pool available 24-hours. Horizon club and suite guests have exclusive access to the Horizon Club lounge located the top floor with concierge service.

Shangri-La Tokyo is located in Tokyo.

This 182 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Spa, Air Conditioner, Pet Friendly, and several others. This is a 5 star rated property and has over 329 reviews with the average score of 9.2 . Coming to Tokyo and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 182 Bedrooms Hotel if you want to learn more about this place in Tokyo. These details are authentic, as they are provided by our partner, booking.com.

This Shangri-La Tokyo in Tokyo is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Shangri-La Tokyo”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

Amenities

Air Conditioner

Parking

Pet Friendly

Pool

Designated Smoking Area

Wheelchair Accessible

Private Pool

Accessibility

Transportation/Shuttle

Security/Safety

Business Services

Sports/Activities

Wellness Facilities

Spa

Fireplace/Heating

Restaurant

Bar

Guest Services

Entertainment

Breakfast

Child Friendly

Hot Tub

Internet

Laundry

Facility Overview

Breakfast

Restaurant

Breakfast in the room

Kids' meals

Fruit

Wine/Champagne

Parking

Accessible parking

Parking on site

Parking garage

Parking

Activities

Foot bath

Steam room

Personal trainer

Locker rooms

Spa/Wellness packages

Sauna

Walking tours

Massage

Fitness

Spa facilities

Hot tub/Jacuzzi

Live music/Performance

Indoor pool (year-round)

Cooking class

Fitness center

Indoor pool

Fitness classes

Bike tours

General

Designated smoking area

Elevator

Air conditioning

Non-smoking rooms

Pet friendly

Facilities for disabled guests

Heating

Smoke-free property

Soundproof rooms

Safe

Guest Services

Daily housekeeping

Express check-in/out

Shuttle service

Concierge

Private check-in/out

Shuttle service (additional charge)

Valet parking

Meeting/Banquet facilities

Pet bowls

Airport shuttle (additional charge)

Baggage storage

Dry cleaning

Car rental

Room service

Business center

Currency exchange

Laundry

Lockers

Fax/Photocopying

Ironing service

Airport shuttle

Suit press

24-hour front desk

Internet

Internet

Wifi

Free Wifi

Security/Safety

Security alarm

CCTV outside property

Smoke alarms

CCTV in common areas

Fire extinguishers

Key card access

24-hour security

Property cleaned by professional cleaning companies

Linens, towels, and laundry washed in accordance with local authority guidelines

Guests have the option to cancel any cleaning services for their accommodation during their stay

Guest accommodation disinfected between stays

Use of cleaning chemicals that are effective against coronavirus

Delivered food covered securely

Physical distancing in dining areas

Food can be delivered to guest accommodation

All plates, cutlery, glasses, and other tableware sanitized

Breakfast to-go containers

Process in place to check health of guests

Thermometers for guests provided by property

Hand sanitizer in guest accommodation and common areas

Access to healthcare professionals

Staff follow all safety protocols as directed by local authorities

First aid kits available

Face masks for guests available

Screens or physical barriers between staff and guests in appropriate areas

Cashless payment available

Physical distancing rules followed

Spa

Swimming pool

Transportation/Shuttle

Public transit tickets

Policies

Check-in

The minimum age for check-in is 18

Cancellation policy

Non refundable

Pet Policy

Pets are allowed upon request and charges may apply.

Guests who require the free train station escort must provide their train arrival schedules directly to the hotel, please contact the property directly prior to your stay in order to request an extra bed, as different rates are applied, as of 01 january 2019, the property will be entirely nonsmoking, "children under 4 years old are not allowed in the pool facility. children of ages 4~11 years old must be accompanied by their parents/guardian at all times when using the pool facilities", please contact the property in advance of your stay to check the availability of dog-friendly rooms. additional charges may apply, please note that the property can only accommodate pets with a maximum weight of 15 kg or less, rooms can accommodate 2 adults and 2 children (under 12) in existing bedding or 3 adults (2 adults in existing bedding and one adult in a rollaway bed, extra charge applies for the rollway bed and is subject to availability.)an accommodation tax per person, per night is not included in the price and must be paid at the property, please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, swimming pool: closed from wed, jun 17, 2026 until fri, jun 19, 2026

Reviews

Value for money:

7.99

Location:

9.37

Staff:

9.42

Facilities:

9.08

Comfort:

9.49

Cleanliness:

9.48

Adam

Apr 16, 2026 07:00:00 AM

Review Score: 10

United Kingdom

Reviewer Type: Couple

Travel Purpose: leisure

Positive: Excellent

Negative: Everything was fabulous

Summary: Exceptional, friendly, helpful, kind. Nothing too much trouble

See All Reviews

Room Arrangement

Room Info	Facilities
Deluxe Imperial Garden View Twin Room Room Type: Twin Room Size: 50 m² 2 Twin bed(s) Bed	Food & Drink Bottle of water, Minibar, Tea/Coffee maker Bathroom Slippers, Bidet, Shampoo, Conditioner, Body soap, Bathrobe, Guest bathroom, Towels, Shower, Toilet, Toilet paper, Shower cap, Free toiletries, Hairdryer, Private bathroom, Bathtub or shower, Toothbrush, Bathtub General Air conditioning, Soundproof, Private entrance, Iron, Ironing facilities, Carpeted, Laptop safe, Smoke Alarm, Heating, Key card access, Safe Media & Technology Streaming service (like Netflix), Mobile hotspot device, Radio, Pay-per-view channels, Telephone, TV, iPod dock, Flat-screen TV Services Wake-up service/Alarm clock, Wake-up service Activities Hot tub Kitchen Refrigerator, Coffee machine, Wine glasses, Electric kettle Living Area Desk, Sofa, Sitting area View Quiet street view, View, Garden view, City view Bedroom Alarm clock, Wardrobe or closet, Childrens' cribs, Linens Entertainment & Family Services Board games/puzzles, Baby safety gates, Books, DVDs or music for children Room amenities Adapter, Socket near the bed, Feather pillow, Non-feather pillow, Yukata, Pajamas Accessibility Accessible by elevator
Premier King Room Room Type: Double Room Size: 68 m² 1 King bed(s) Bed	Food & Drink Bottle of water, Minibar, Tea/Coffee maker Bathroom Slippers, Bidet, Shampoo, Conditioner, Body soap, Bathrobe, Guest bathroom, Towels, Shower, Toilet, Toilet paper, Shower cap, Free toiletries, Hairdryer, Private bathroom, Bathtub or shower, Toothbrush, Bathtub General Air conditioning, Soundproof, Private entrance, Iron, Ironing facilities, Carpeted, Laptop safe, Smoke Alarm, Heating, Key card access, Safe Media & Technology Streaming service (like Netflix), Mobile hotspot device, Radio, Pay-per-view channels, Telephone, TV, iPod dock, Flat-screen TV Services Wake-up service/Alarm clock, Wake-up service Activities Hot tub Kitchen Refrigerator, Coffee machine, Wine glasses, Electric kettle Living Area Desk, Sofa, Sitting area View Quiet street view, View, City view Bedroom Alarm clock, Wardrobe or closet, Childrens' cribs, Linens Entertainment & Family Services Board games/puzzles, Baby safety gates, Books, DVDs or music for children Room amenities Adapter, Socket near the bed, Feather pillow, Non-feather pillow, Yukata, Pajamas Accessibility Accessible by elevator
Deluxe Imperial Garden View King Room Room Type: Double Room Size: 50 m² 1 King bed(s) Bed	Food & Drink Bottle of water, Minibar, Tea/Coffee maker Bathroom Slippers, Bidet, Shampoo, Conditioner, Body soap, Bathrobe, Guest bathroom, Towels, Shower, Toilet, Toilet paper, Shower cap, Free toiletries, Hairdryer, Private bathroom, Bathtub or shower, Toothbrush, Bathtub General Air conditioning, Soundproof, Private entrance, Iron, Ironing facilities, Carpeted, Laptop safe, Smoke Alarm, Heating, Key card access, Safe Media & Technology Streaming service (like Netflix), Mobile hotspot device, Radio, Pay-per-view channels, Telephone, TV, iPod dock, Flat-screen TV Services Wake-up service/Alarm clock, Wake-up service Activities Hot tub Kitchen Refrigerator, Coffee machine, Wine glasses, Electric kettle Living Area Desk, Sofa, Sitting area View Quiet street view, View, Garden view, City view Bedroom Alarm clock, Wardrobe or closet, Childrens' cribs, Linens Entertainment & Family Services Board games/puzzles, Baby safety gates, Books, DVDs or music for children Room amenities Adapter, Socket near the bed, Feather pillow, Non-feather pillow, Yukata, Pajamas Accessibility Accessible by elevator
Deluxe King Room Room Type: Double Room Size: 50 m² 1 King bed(s) Bed	Food & Drink Bottle of water, Minibar, Tea/Coffee maker Bathroom Slippers, Bidet, Shampoo, Conditioner, Body soap, Bathrobe, Guest bathroom, Towels, Shower, Toilet, Toilet paper, Shower cap, Free toiletries, Hairdryer, Private bathroom, Bathtub or shower, Toothbrush, Bathtub General Air conditioning, Soundproof, Private entrance, Iron, Ironing facilities, Carpeted, Laptop safe, Smoke Alarm, Heating, Key card access, Safe Media & Technology Streaming service (like Netflix), Mobile hotspot device, Radio, Pay-per-view channels, Telephone, TV, iPod dock, Flat-screen TV Services Wake-up service/Alarm clock, Wake-up service Activities Hot tub Kitchen Refrigerator, Coffee machine, Wine glasses, Electric kettle Living Area Desk, Sofa, Sitting area View Quiet street view, View, City view Bedroom Alarm clock, Wardrobe or closet, Childrens' cribs, Linens Entertainment & Family Services Board games/puzzles, Baby safety gates, Books, DVDs or music for children Room amenities Adapter, Socket near the bed, Feather pillow, Non-feather pillow, Yukata, Pajamas Accessibility Accessible by elevator
Deluxe Twin Room Room Type: Twin Room Size: 50 m² 2 Twin bed(s) Bed	Food & Drink Bottle of water, Minibar, Tea/Coffee maker Bathroom Slippers, Bidet, Shampoo, Conditioner, Body soap, Bathrobe, Guest bathroom, Towels, Shower, Toilet, Toilet paper, Shower cap, Free toiletries, Hairdryer, Private bathroom, Bathtub or shower, Toothbrush, Bathtub General Air conditioning, Soundproof, Private entrance, Iron, Ironing facilities, Carpeted, Laptop safe, Smoke Alarm, Heating, Key card access, Safe Media & Technology Streaming service (like Netflix), Mobile hotspot device, Radio, Pay-per-view channels, Telephone, TV, iPod dock, Flat-screen TV Services Wake-up service/Alarm clock, Wake-up service Activities Hot tub Kitchen Refrigerator, Coffee machine, Wine glasses, Electric kettle Living Area Desk, Sofa, Sitting area View Quiet street view, View, City view Bedroom Alarm clock, Wardrobe or closet, Childrens' cribs, Linens Entertainment & Family Services Board games/puzzles, Baby safety gates, Books, DVDs or music for children Room amenities Adapter, Socket near the bed, Feather pillow, Non-feather pillow, Yukata, Pajamas Accessibility Accessible by elevator
Executive Suite Room Type: Double Room Size: 68 m² 1 King bed(s) Bed	Food & Drink Bottle of water, Minibar, Tea/Coffee maker Bathroom Slippers, Bidet, Shampoo, Conditioner, Body soap, Bathrobe, Guest bathroom, Towels, Shower, Toilet, Toilet paper, Shower cap, Free toiletries, Hairdryer, Private bathroom, Bathtub or shower, Toothbrush, Bathtub General Air conditioning, Soundproof, Private entrance, Iron, Ironing facilities, Carpeted, Laptop safe, Smoke Alarm, Heating, Key card access, Safe Media & Technology Streaming service (like Netflix), Mobile hotspot device, Radio, Pay-per-view channels, Telephone, TV, iPod dock, Flat-screen TV Services Wake-up service/Alarm clock, Wake-up service, Executive lounge access Activities Hot tub Kitchen Refrigerator, Coffee machine, Wine glasses, Electric kettle Living Area Desk, Sofa, Sitting area Bedroom Linens, Wardrobe or closet, Childrens' cribs, Walk-in closet, Alarm clock View Quiet street view, View, City view Entertainment & Family Services Board games/puzzles, Baby safety gates, Books, DVDs or music for children Room amenities Adapter, Socket near the bed, Feather pillow, Non-feather pillow, Yukata, Pajamas, Sofa bed Accessibility Accessible by elevator
Horizon Club Deluxe King Room Room Type: Double Room Size: 50 m² 1 King bed(s) Bed	Food & Drink Bottle of water, Minibar, Tea/Coffee maker Bathroom Slippers, Bidet, Shampoo, Conditioner, Body soap, Bathrobe, Guest bathroom, Towels, Shower, Toilet, Toilet paper, Shower cap, Free toiletries, Hairdryer, Private bathroom, Bathtub or shower, Toothbrush, Bathtub General Air conditioning, Soundproof, Private entrance, Iron, Ironing facilities, Carpeted, Laptop safe, Smoke Alarm, Heating, Key card access, Safe Media & Technology Streaming service (like Netflix), Mobile hotspot device, Radio, Pay-per-view channels, Telephone, TV, iPod dock, Flat-screen TV Services Wake-up service/Alarm clock, Wake-up service, Executive lounge access Activities Hot tub Kitchen Refrigerator, Coffee machine, Wine glasses, Electric kettle Living Area Desk, Sofa, Sitting area View Quiet street view, View, City view Bedroom Alarm clock, Wardrobe or closet, Childrens' cribs, Linens Entertainment & Family Services Board games/puzzles, Baby safety gates, Books, DVDs or music for children Room amenities Adapter, Socket near the bed, Feather pillow, Non-feather pillow, Yukata, Pajamas Accessibility Accessible by elevator
Horizon Club Deluxe Imperial Garden View King Room Room Type: Double Room Size: 50 m² 1 King bed(s) Bed	Food & Drink Bottle of water, Minibar, Tea/Coffee maker Bathroom Slippers, Bidet, Shampoo, Conditioner, Body soap, Bathrobe, Guest bathroom, Towels, Shower, Toilet, Toilet paper, Shower cap, Free toiletries, Hairdryer, Private bathroom, Bathtub or shower, Toothbrush, Bathtub General Air conditioning, Soundproof, Private entrance, Iron, Ironing facilities, Carpeted, Laptop safe, Smoke Alarm, Heating, Key card access, Safe Media & Technology Streaming service (like Netflix), Mobile hotspot device, Radio, Pay-per-view channels, Telephone, TV, iPod dock, Flat-screen TV Services Wake-up service/Alarm clock, Wake-up service, Executive lounge access Activities Hot tub Kitchen Refrigerator, Coffee machine, Wine glasses, Electric kettle Living Area Desk, Sofa, Sitting area View Quiet street view, View, City view Bedroom Alarm clock, Wardrobe or closet, Childrens' cribs, Linens Entertainment & Family Services Board games/puzzles, Baby safety gates, Books, DVDs or music for children Room amenities Adapter, Socket near the bed, Feather pillow, Non-feather pillow, Yukata, Pajamas Accessibility Accessible by elevator
Horizon Club Deluxe Imperial Garden View Twin Room Room Type: Twin Room Size: 50 m² 2 Twin bed(s) Bed	Food & Drink Bottle of water, Minibar, Tea/Coffee maker Bathroom Slippers, Bidet, Shampoo, Conditioner, Body soap, Bathrobe, Guest bathroom, Towels, Shower, Toilet, Toilet paper, Shower cap, Free toiletries, Hairdryer, Private bathroom, Bathtub or shower, Toothbrush, Bathtub General Air conditioning, Soundproof, Private entrance, Iron, Ironing facilities, Carpeted, Laptop safe, Smoke Alarm, Heating, Key card access, Safe Media & Technology Streaming service (like Netflix), Mobile hotspot device, Radio, Pay-per-view channels, Telephone, TV, iPod dock, Flat-screen TV Services Wake-up service/Alarm clock, Wake-up service, Executive lounge access Activities Hot tub Kitchen Refrigerator, Coffee machine, Wine glasses, Electric kettle Living Area Desk, Sofa, Sitting area View Quiet street view, View, City view Bedroom Alarm clock, Wardrobe or closet, Childrens' cribs, Linens Entertainment & Family Services Board games/puzzles, Baby safety gates, Books, DVDs or music for children Room amenities Adapter, Socket near the bed, Feather pillow, Non-feather pillow, Yukata, Pajamas Accessibility Accessible by elevator

FAQ's

Is this Shangri-La Tokyo pet-friendly for guests?

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Shangri-La Tokyo?

Check-in time for Shangri-La Tokyo starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Shangri-La Tokyo have a swimming pool?

Yes, this Shangri-La Tokyo has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Shangri-La Tokyo?

Best-rates for the Shangri-La Tokyo starts from $973 per night with includes Fireplace/Heating, Designated Smoking Area, Private Pool, Transportation/Shuttle, Bar, Entertainment, Hot Tub, Wellness Facilities, Parking, Business Services, Restaurant, Guest Services, Breakfast, Child Friendly, Laundry, Accessibility, Internet, Spa, Air Conditioner, Pet Friendly, Pool, Wheelchair Accessible, Security/Safety, Sports/Activities with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Shangri-La Tokyo a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Shangri-La Tokyo wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Shangri-La Tokyo is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Shangri-La Tokyo?

Based on the information reported by the owner or manager, the Shangri-La Tokyo indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Shangri-La Tokyo?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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