Is this Custom House hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Custom House hotel?

Check-in time for Custom House hotel starts counting from 2:00 PM and check-out is until 11:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Custom House hotel have a swimming pool?

No, this Custom House hotel does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Custom House hotel?

Best-rates for the Custom House hotel starts from $84 per night with includes Parking, Accessibility, Child Friendly, Restaurant, Air Conditioner, Security/Safety, Business Services, Bedding/Linens, Internet, TV, Wheelchair Accessible, Balcony/Terrace, Guest Services, Laundry, Wellness Facilities, Bar, Breakfast, Kitchen with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Custom House hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Custom House hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Custom House hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Custom House hotel?

Based on the information reported by the owner or manager, the Custom House hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Custom House hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Holiday Inn Express London - ExCeL by IHG | Hotel in London

| 8.6 (1010 Reviews) | 1 Bathroom

Custom House Hotel | Holiday Inn Express London - ExCeL by IHG

Hotel in Custom House, London

Hotel with free breakfast, 10-minute walk to ExCeL Exhibition Centre
Along with a restaurant, this smoke-free hotel has a bar/lounge and a snack bar/deli. Free weekday breakfast and free WiFi in public areas are also provided. Other amenities include a conference center, a business center, and conference space.
Holiday Inn Express London - ExCeL by IHG offers 204 air-conditioned accommodations with coffee/tea makers and hair dryers. A pillow menu is available. Flat-screen televisions come with cable channels. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

Amenities

Air Conditioner

Parking

Wheelchair Accessible

Balcony/Terrace

Accessibility

Security/Safety

Business Services

Bedding/Linens

Wellness Facilities

Restaurant

Bar

Guest Services

Breakfast

Child Friendly

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Towels

Hair dryer

Shower

Private bathroom

Bedroom

Air conditioning

Blackout drapes/curtains

Pillow menu

Hypo-allergenic bedding

Bed sheets

Desk

Phone

Iron/ironing board (on request)

Soundproofing

Connecting rooms available

Breakfast

Free buffet breakfast available weekdays 6:30 AM–10:00 AM

1 restaurant

1 bar

Coffee/tea maker

Electric kettle

Parking

Onsite parking available only on request

Wheelchair-accessible parking available

Self parking on site (GBP 20 per night)

Accessibility

5 on-site accessible parking spaces

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Elevator

Wheelchair-accessible path of travel

Wheelchair-accessible parking

Entertainment

Cable channels

Flat-screen TV

General

Conference center (431 square feet of space)

Business center

Free newspapers in lobby

Vending machine

Elevator

Front-desk safe

ATM/banking services

Banquet hall

Romanian

Lithuanian

Greek

Ukrainian

French

German

Italian

Spanish

Hindi

English

Russian

Polish

TV in lobby

Smoke-free property

Guest Services

Laundry facilities

Soundproofed rooms

Snack bar/deli

Luggage storage

24-hour front desk

Tour/ticket assistance

Laundry facilities

Dry cleaning service

Daily housekeeping

Multilingual staff

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Outdoors

Terrace

Policies

Check-in

Check-in start time: 2 pm; check-in end time: 11:00 pm contactless check-in available late check-in subject to availability minimum check-in age: 18

Check-out

Check-out before 11 am contactless check-out available

Child Policy

Children are welcome. rollaway/extra beds are not available. cribs (infant beds) are not available.

Payment Policy

Self parking fee: gbp 20 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

Pets not allowed (service animals are welcome, and are exempt from fees)

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges guests must contact this property in advance to reserve onsite parking please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates) special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property affirms that it follows the cleaning and disinfection practices of clean promise (ihg)

Reviews

Martin

Nov 24, 2025 05:20:51 PM

Review Score: 8

Summary: Nice rooms, nice staff and the location for excel was perfect.

See All Reviews

Room Arrangement

Room Info	Facilities
Room, 1 Double Bed, Accessible (with Free Hot Breakfast) Room Size: 269 square feet m² 1 Double Bed	General Ping - 8, Number of living rooms 0, Square feet - 269, Number of bedrooms - 0, Room and bed type depend on availability check-in, Square meters - 25, Wheelchair accessible, Bed count minimum 1, Roll-in shower, Bed count maximum 1, Number of bathrooms - 1
Standard Room, 1 Double Bed with Sofa bed (with Free Hot Breakfast) Room Size: 237 square feet m² 2 Double Bed and Double Sofa Bed	General Number of living rooms 0, Square feet - 237, Number of bedrooms - 0, Ping - 7, Sofa bed, Extra bed count 1, Bed count minimum 2, Square meters - 22, Number of bathrooms - 1, Bed count maximum 2
Standard Room, 1 Double Bed (with Free Hot Breakfast) Room Size: 237 square feet m² 1 Double Bed	General Number of living rooms 0, Square feet - 237, Number of bedrooms - 0, Ping - 7, Bed count minimum 1, Bed count maximum 1, Square meters - 22, Number of bathrooms - 1
Standard Room (with Free Hot Breakfast) Room Size: 237 square feet m² 1 Twin Bed	General Square feet - 237, Ping - 6.66, Room and bed type depend on availability check-in, Bed count minimum 1, Bed count maximum 1, Square meters - 22, Number of bathrooms - 1
Standard Room, 2 Twin Beds (with Free Hot Breakfast) Room Size: 237 square feet m² 2 Twin Beds	General Number of living rooms 0, Square feet - 237, Number of bedrooms - 0, Ping - 7, Room and bed type depend on availability check-in, Bed count minimum 2, Square meters - 22, Bed count maximum 2